A. Legal Notices

B. Terms of Use

C. Rewards Program Terms

 

A. LEGAL NOTICES

The website https://app.bookatable.mu and bookatable mobile and tablet apps are published by:

 

Datamation Ltd

A private company with Registered office: 

270 Avenue Camelia

Morcellement Palmyre, Flic en Flac, Mauritius

Telephone: +230 5252 0249

Email: info@bookatable.mu 

BRN: C21180202

 

The website https://app.bookatable.mu is hosted by:

Amazon Web Services, Inc.

410 Terry Ave. N., Seattle, WA 98109-5210, United States.

http://aws.amazon.com/

 

B. TERMS OF USE

Last update: 25 August 2022

These Terms of Use and the Privacy and Cookie Statement constitute your agreement with bookatable c/o Datamation Ltd (if you are a restaurant owner accepting reservations through bookatable Site, these provisions also apply to you in addition to the General conditions of sale and use as well as the special conditions at the time of your registration). Read them carefully; these provisions bind you as soon as you use bookatable Site.

Attention: If you do not agree with all or some of these Terms of Use, you should not use the bookatable Site.

 

PART 1. GENERAL CONDITIONS OF USE

Definitions

"bookatable" : means the company Datamation Ltd.

"bookatable Site" : refers to all web and mobile websites accessible at " https://app.bookatable.mu" and bookatable mobile and tablet apps.

"User" : means any individual over 18 years of age, capable of entering into contracts, who visits bookatable Site and/or has an account on bookatable Site and in the plural “Users”.

"Terms of Use" : refers to these general conditions of use and any special conditions of use.

"Restaurateur Content" : refers to elements of the restaurant page provided to bookatable by the restaurateur or which the restaurateur has authorised bookatable to load onto bookatable Site, such as food and beverage prices, average price of a meal, the name of the chef, restaurant availability, the menu, calendar, restaurant themes and photos of the restaurant.

"User Content" : refers to all the elements provided by the User on bookatable Site, including text, document, image, photo, review or right of reply.

Acceptance and modification of the Terms of Use

bookatable provides the User with an online restaurant search and reservation service in exchange for unconditional acceptance of these Terms of Use.

Users declare and acknowledge having fully read these Terms of Use. Furthermore, by using any of the services offered on bookatable Site, Users unconditionally accept to be bound by these Terms of Use.

bookatable reserves the right to amend these Terms of Use at any time, in whole or in part. It is therefore the User's responsibility to regularly consult the latest version of the Terms of Use posted on bookatable Site. Users are deemed to accept this latest version upon each new use of bookatable Site.

By accessing or using bookatable Site in any way, the User agrees to be bound by these Terms of Use.

1. Description of bookatable Site

Use of bookatable Site is subject to limitations of liability on the part of bookatable. Please refer to Article 8 "Limitation of Liability" for details.

1.1 Introduction platform

bookatable is a platform that allows the User to connect with the restaurants listed on bookatable, among other functionalities. As such, bookatable acts exclusively as an intermediary in connection with the reservation of the said restaurants by the User.

1.2 Real time search for and reservation of tables in a restaurant

bookatable allows the User to search for and reserve a table in a restaurant in real time.

bookatable also allows the User to cancel their reservation in the event of unforeseen circumstances.

1.3 Promotional offers from restaurants listed on bookatable

bookatable allows the User, provided that the reservation is made through bookatable, to benefit from promotional offers provided by the restaurants on bookatable. Not all restaurants have promotional offers. The conditions of validity of such promotional offers are set out on bookatable. Users undertake to verify the conditions of validity of a promotional offer before reserving on bookatable and in no case may claim the benefit of a promotional offer from the restaurant outside the conditions of validity as they are set out on bookatable, and/or outside the reservation procedure containing the promotional offer.

One condition of validity is that the User and their entire party must arrive at the restaurant at the time reserved. If a User and all their guests do not show up at the restaurant within 15 minutes of the reserved time, the restaurant may choose to not apply the promotional offer associated with the reservation for the User and their party. For the sake of clarity, this means that if the User or any of their guests is more than 15 minutes late, the User and their entire party will lose the automatic benefit of the promotional offer and the restaurant may decide whether or not to apply the promotional offer to all or some of the guests.

2. Free Use of bookatable

The services offered on bookatable are generally free.

Tariffs may be applicable, in particular depending on changes to the services offered, the evolution of the network, and of technical and/or legal constraints. Users will be duly informed by an amendment to these Terms of Use and/or by the insertion of special conditions relative to the paid-for services on bookatable.

3. Third party sites and services

3.1 Services offered by third parties

Users acknowledge that bookatable refers to paid-for services. In particular, any reservation made on bookatable refers to a restaurant service performed by a third party restaurateur for which payment is required.

Any price or price range concerning a third party provider displayed on bookatable is provided for information purposes only and for convenience. In no event shall bookatable guarantee the accuracy of such information.

3.2 Links to third party sites

bookatable may contain links to sites managed by third parties. These links are for information only. bookatable does not control these sites and is not responsible for their content or for the privacy policy or other practices of such sites. The display of links to such sites does not constitute approval of the elements on these sites nor any association with the publishers of these sites. It is the Users’ responsibility to carry out any checks deemed necessary or appropriate before using these sites or entering into a transaction with any of them.

4. Access and Use of bookatable

4.1 Conditions of eligibility

Use of bookatable is subject to the following cumulative eligibility requirements: as a User (i) you are at least 18 years of age; (ii) you have the legal capacity to submit to be bound by legal obligations; (iii) and the reservations that you make on bookatable, for you or any other person for whom you are legally entitled to act, will be legitimate.

 

4.2 Access to bookatable

bookatable reserves the right to suspend, delete or modify all or part of bookatable or the services offered on bookatable without prior notice. bookatable also reserves the right to suspend access to bookatable for all or any Users due to maintenance, emergency (cyberattack, etc.) or for any other reasonable reason and at any time.

4.3 Conditions for opening an account

By opening an account, the User expressly and unreservedly accepts these Terms of Use.

Users undertake to provide accurate, up-to-date and truthful information, in particular regarding their title, last name, first name, email address and telephone number, which are necessary for their proper identification in relation to the opening and maintenance of their account.

4.4 Confidentiality of account credentials

During the creation of their account, Users choose an ID and a password ("Credentials") enabling them to access their account.

The Credentials are personal and confidential. They can only be changed at the request of the User concerned or at the initiative of bookatable.

Users are solely and entirely responsible for the use of their account and the Credentials concerning them, and undertake to do everything possible to keep their Credentials secret and to not disclose them to anyone in any form whatsoever.

In the event of loss or theft of one of a User's Credentials, that User is liable for any consequential damage of this loss or theft, and must as soon as possible delete or modify their Credentials.

4.5 Closing the account

Users may close their account at any time. To do so, they must send their account closure request by email to: info@bookatable.mu.  

bookatable will endeavour to process any account closure request within a reasonable period of time.

Users are informed that as of the closure of their account, they will no longer be able to benefit from the services offered by bookatable, their current reservations will be cancelled and any accumulated points, if any, will be deleted.

4.6 Users’ obligations - Prohibited Actions

Users agree to use bookatable in accordance with these Terms of Use and applicable law. In particular, Users agree not to engage in the prohibited actions mentioned below:

• Failing to go to the restaurant without cancelling the reservation (no-show).
• The content and data of bookatable (including but not limited to messages, data, information, text, music, sounds, photos, graphics, videos, maps, icons, software, codes or any other element), as well as the infrastructure used to provide such content and information, belongs to bookatable; Users agree not to modify, copy, distribute, transmit, display, make available, reproduce, publish, licence, create derivative works, transfer, sell or resell any information, software, products or services obtained from or through bookatable.
• The copying, transmission, reproduction, re-issue, redistribution or transmission of the content of bookatable, in whole or in part, without the prior written permission of bookatable is strictly prohibited. To obtain this authorisation, contact bookatable at the above-mentioned address:

Furthermore, Users undertake to not:

• use bookatable Site or its contents for illegal, illegitimate or fraudulent purposes;
• submit User Content or Restaurateur Content to bookatable that is inaccurate, illegal and in particular which invades privacy, is abusive, indecent, threatening, incites hatred or violence, or of which the intellectual property rights do not belong to them and for which they do not have the express permission of the rights holder;
• use, monitor, extract or copy the architecture, content or data of bookatable or the actions of any User on bookatable by using a robot, a spider, a scraper, Spyware, keystroke recorder or any other program or automatic device or manual process for any purpose;
• violate restrictions regarding robot exclusion files on bookatable or circumvent measures to prevent or limit access to bookatable;
• take any action that imposes, or could impose an unreasonable or excessive burden on the infrastructure of bookatable;
• establish an invisible link to bookatable for any reason;
• "frame", "reflect" or incorporate any portion of bookatable into another site; and
• attempt to modify, translate, adapt, revise, decompile, disassemble or reverse engineer any software program used by bookatable in connection with bookatable site and apps or its services.

4.7 Penalty for breach of contract

4.7.1 Suspension or Termination of bookatable services

In the event of the total or partial non-compliance or non-respect by a User of any of the obligations or provisions of these Terms of Use, or in the event that a User performs any of the prohibited actions as set out in these Terms of Use, or for any other reasonable reason, bookatable may modify, suspend, limit or remove access to any or all of the services of bookatable Site and apps, including by deactivating the User's account, without notice and without any right whatsoever for the User to claim compensation, and without prejudice to any compensation that bookatable may otherwise claim in court.

4.7.2 Damages

Without prejudice to the penalties imposed by bookatable under Article 4.7.1, bookatable shall also be entitled to claim compensation for any damage incurred. 

5. Reviews and User Content

Users must follow the below rules when posting any User Content and in particular when posting a review on bookatable concerning a restaurant listed on bookatable.

5.1 Conditions for posting reviews

• To post a review, Users must have an account on bookatable that identifies them, or they must have been invited to submit a review via an email sent by bookatable and have reserved or been invited to a restaurant through bookatable and have honoured the reservation in the restaurant.
• To avoid any conflict of interest and for obvious reasons of objectivity, if any User works in the restaurant sector, they are not permitted to post a review on bookatable.
• The review must contain not more than 200 characters and relate exclusively to the restaurant visited. Any review mentioning another restaurant may be rejected by bookatable.

5.2 Reasons for rejecting User Content

User Content may be rejected for the following reasons:

• if the User does not adhere to the "Conditions for posting reviews" as set out above;
• if bookatable believes that its civil or criminal liability may be engaged;
• if the User Content or the elements relating to the identity of the author contain insults or vulgarities;
• if the text of the User Content contains random characters or word sequences with no meaning;
• if the User Content is unrelated to the restaurant being reviewed;
• if the User Content is or is suspected of being a breach of third parties’ intellectual property rights;
• if the review raises issues of conflict of interest or fraud, or if bookatable believes that it does amount to such conflict or fraud;
• if the text of the User Content is badly written to the point of being unintelligible;
• if a User makes an inappropriate comment about another item of User Content or its author;
• if the User Content contains personal information or elements likely to lead to identity theft, such as the first or last names of individuals who are not public persons, a telephone number, a postal address or an email address;
• if the User Content mentions websites, hypertext links, URLs, email addresses or telephone numbers; or
• if the User Content is clearly spam.

If a User is identified as having posted content which is fraudulent or that bookatable believes to be fraudulent, bookatable, after applying the procedures for the rejection or deletion of the review, may deactivate the User's account (which will cancel all their current reservations and annul any accumulated points), and delete all of their posts.

5.3 Moderation of reviews

bookatable has no obligation to moderate or remove reviews. bookatable moderates the reviews, on a reasonable endeavours basis to ensure that the reviews conform to these Terms of Use with a view to publishing, rejecting or deleting the review. Each review is subjected to a pre-publication moderation by automatic filters, and when flagged, to human moderation. The moderation period is 2 weeks maximum. Users may request the moderation of a previously published review by sending an email to info@bookatable.mu specifying the reasons for their moderation request.

Any User who has published a review may later request its deletion by writing to info@bookatable.mu. When bookatable becomes aware that a restaurant has closed or changed ownership, reviews posted prior to that event will be deleted. Users may be contacted by bookatable to check the authenticity of their review by email and/or by telephone. Review may be forwarded to site with which bookatable has a partnership and posted on those sites. Users understand and agree that bookatable may include the following information with their reviews: date of registration on the site, number of reviews posted, first name and the first letter of last name, status and date of the restaurant visit. 

5.4 Reviews from several guests

A User who reserves a restaurant for several guests is invited to input the email addresses of the guests so that they receive practical information about the reservation (address of the restaurant, time of reservation...). Users warrant that they have the prior authorisation of their guests to disclose their email addresses to bookatable. Each guest is then invited to post a review of their experience in the restaurant reserved by the User.

The personal data of guests collected for this purpose will not be reused by bookatable.

5.5 Right of reply

Each Restaurateur has a right of reply, in particular to:

• give their version of the facts;
• thank the consumer for their contribution; and or
• indicate any changes in the restaurant since the review was written.

The right of reply must be exercised within 3 months of the publication of the review concerned by sending an email to: info@bookatable.mu. Any request to exercise the right of reply by email must include the following elements:

• details of the review;
• identification of its author;
• mention of the disputed sections;
• content of the requested response (the response may not be longer than the review to which it responds).

The response must comply with the provisions of these Terms of Use and will be moderated under the same conditions as Users’ reviews and if published will be displayed after the review to which it responds.

5.6 Restaurant ratings

Any User who reserved a restaurant through bookatable and who has honoured their reservation in this restaurant is invited to rate their dining experience.

The rating displayed on bookatable for each restaurant corresponds to a weighted average of the given ratings.

5.7 Use of the User Content

Users agree that by posting User Content on bookatable, they automatically grant an irrevocable, permanent, non-exclusive, royalty-free licence to bookatable to use, copy, display, adapt, modify, translate, distribute, have distributed or promoted, incorporate into any advertisements or other materials, create derivative works thereof, enhance, disseminate, or otherwise distribute such User Content throughout the world, and to enable third parties to do the same, this in any media whether online or not. In addition, by posting User Content on bookatable, Users automatically grant to bookatable all rights necessary to prohibit any display, aggregation, copying or use of such User Content by any third party for any purpose whatsoever. Users agree not to exercise their moral right on the User Content in a manner incompatible with the licences granted above. Users represent and warrant that they are entitled to grant the above licences.

6. Privacy

bookatable has a Privacy and Cookies Statement in place to protect Users’ privacy. Click Here to view our current Privacy and Cookies Statement, which also apply to the use of bookatable Site and Apps.

7. Intellectual property

7.1 Adherence to national and international intellectual property law

Users agree not to submit, copy, resell, republish, or, in general, make available in any form whatsoever any content, data, information or item received from bookatable or available on bookatable Site and Apps, to another individual or legal entity from any country. Users agree to adhere to the intellectual property provisions below.

7.2 Ownership of rights

All moral and patrimonial intellectual property rights relating to the content and information on bookatable belong to bookatable, with the exception of third party rights, for which bookatable has obtained the necessary rights or licences.

The rights conferred on Users by using bookatable and the services supplied by bookatable do not entail any licence of rights or permission to use or exploit any part of bookatable.

7.3 Protection of all elements: trademarks, designs, logos, hyperlinks, information, etc.

All elements (brands, designs, texts, hyperlinks, logos, images, videos, sounds, software, screen lay-out, databases, codes etc.) in/on bookatable and on associated sites are protected by national and international intellectual property law. These elements remain the sole property of bookatable and/or its licensors.

7.4 Prohibition on unauthorised use

Therefore, without prior written permission from bookatable and/or its partners, users may not reproduce, represent, republish, redistribute, adapt, translate and/or amend in part or in full, or transfer to another media, any information from bookatable Site and Apps.

7.5 Penalties

Users acknowledge and understand that failure to comply with the provisions of this Article 7 constitutes an infringement punishable by civil and criminal law.

8. Limitations of liability

8.1 Warning

It is up to Users to make any checks that seem necessary or opportune before making a reservation in one of the restaurants listed on bookatable.

bookatable offers no warranty whatsoever in relation with the Restaurateur Content or the services and/or commercial practices of the third parties listed on bookatable. Accordingly, bookatable does not warrant that Users will be satisfied with the products, services and/or business practices experienced following a reservation made through bookatable.

bookatable offers no warranty in relation with the content, objectivity or accuracy of the User Content, including but not limited to the reviews posted by Users on bookatable.

8.2 Modification of bookatable Site and Apps

Given the interactivity of bookatable, all information it contains is subject to change at any time, without this engaging the responsibility of bookatable.

8.3 Use of bookatable

Due to the specific nature of the Internet, bookatable does not warrant uninterrupted access to bookatable Site and Apps or service continuity, the only obligation of bookatable being one of reasonable endeavours in this respect.

bookatable shall not be liable for any failure to access bookatable Site and Apps or for any damage or loss arising out of the use or inability to use bookatable Site and Apps or its content, except as provided by law.

bookatable does not warrant that the information displayed is detailed, complete, verified or accurate. The Restaurateur Content, information, restaurant pages and, in general, any content on bookatable are provided "as is" without any express or implied warranties of any kind whatsoever.

Users expressly acknowledge that the photos on bookatable are not contractual.

Users generally accept and acknowledge that the reservation with a restaurant is not guaranteed. Accordingly, bookatable does not guarantee the effectiveness of the reservation service. Availability is checked in real time via computer. However, as bookatable cannot physically verify the accuracy of the information collected and/or provided by the restaurants, Users agree that bookatable cannot be held liable if Users fail to benefit from the services of the restaurant. Indeed, the settings of the real-time reservation software depend partly on the information provided and/or recorded by the restaurant and may not correspond to reality. Thus, for example and without limitation, Users acknowledge and accept that bookatable is in no way liable if a reservation is cancelled, the establishment is closed (for whatever reason), or where any third party refuses to provide any service, for any reason whatsoever.

Similarly, Users accept that bookatable is in no way liable if Users fail to benefit from promotions or special offers proposed by a restaurant. Users acknowledge and accept that bookatable is in no way liable in the event that a restaurant does not honour a promotion or a special offer for any reason whatsoever.

8.4 Users warranties and indemnities

Users warrant that they are fully familiar with the features and limitations of the internet. In particular, they acknowledge that it is impossible to guarantee that the data sent by Users over the internet will be fully secure. bookatable cannot be held responsible for any incidents which could arise from this transmission of data.

Users agrees to indemnify bookatable against any liability, damage, expense, claim or cost, incurred by bookatable arising from any claim or dispute, in or out of court, in relation with the use of the services of bookatable, including the posting of User Content on bookatable Site and Apps by Users.

In any case, Users explicitly acknowledge and agree to use bookatable at their own risk and under their sole responsibility.

8.5 Notification and removal of illegal content

Any Users may give notice of a claim or objection relating to illicit elements or content posted on bookatable.

If a User believes elements or content posted on bookatable is illegal and/or in breach of their copyright, they must notify bookatable by registered letter with acknowledgment of receipt addressed to the "Legal Department" or by email to info@bookatable.mu stating "For the attention of the Legal Department" in the subject line and including all available evidence to support ownership of the rights, if any. Once this procedure has been followed, and after the accuracy of the notice has been checked, bookatable shall endeavour to promptly remove the illicit content.

bookatable acts as an intermediary in the provision of its services to Users. Consequently, bookatable cannot be held criminally liable for the information stored on bookatable Site and Apps if it did not have actual knowledge of the illegal activity or information (including User Content, Restaurateur Content, etc.) or if, as soon as it became aware, prompt action was taken to remove such information or block access to it.

9. Other provisions

9.1 Severability - Dissociation - Titles

In the event that any provision of these Terms of Use are declared null and void, illegal, unenforceable or inapplicable, the validity, legality, enforceability or application of the other provisions of these Terms of Use shall in no way be affected or impaired, these other provisions remaining in force and retaining their full effect.

bookatable may proceed to draft a new clause with the effect of restoring the common will of the Parties as expressed in the initial clause, this in accordance with applicable law.

The titles of the articles herein are for illustrative purposes only and are not to be considered an integral part of these Terms of Use.

9.2 No waiver

Except as may be otherwise provided in these Terms of Use, the failure or delay by bookatable in exercising any of its rights or remedy under the terms these Terms of Use shall not constitute a waiver of the right or remedy or prevent any further exercising of the right or remedy. On the contrary, such right or remedy shall remain in full force and effect.

9.3 Applicable law

To the extent permitted by law, these Terms of Use and relationship between bookatable and Users are governed and interpreted in accordance with the Mauritian law. To the extent permitted by law, where these Terms of Use have been drafted or translated into other languages, only the English version of these Terms of Use shall prevail.

9.4 Jurisdiction

To the extent permitted by law, any claim, dispute or matter arising under or in connection with these Terms of Use shall be dealt with by the competent courts of Mauritius.

 

C. REWARDS PROGRAM - SPECIAL CONDITIONS

These Rewards Program – Special Conditions complement Part 1: General Conditions of Use. In the event of any inconsistency between the provisions of this Part 2, Rewards Program – Special Conditions and those of Part 1, General Conditions of Use, the provisions of this Part 2, Rewards Program – Special Conditions shall prevail.

1. Description of the Rewards Program

The Rewards Program allows Users to accumulate points after a reservation on bookatable that is duly honoured (the "Rewards Program").

2. Participation in the Rewards Program

Any User who holds an account on bookatable is eligible for the Rewards Program.

Participation in the Rewards Program is free and automatic.

3. Earning Points

3.1 General conditions for earning Points

The Rewards Program allows Users to accumulate points after a reservation on bookatable that is duly honoured, regardless of the restaurant reserved on bookatable and whether the reservation was made with or without promotional offer.

When a reservation is made on bookatable and duly honoured, Users obtain a pre-defined number of Points (which may vary, depending in particular on the method of reservation: website, mobile or application) seven days after the date of the meal, regardless of the number of guests associated with the reservation.

In the event that the reservation is made with a Rewards Discount (as defined in article 4.1 below) or cancelled by the User or if the User does not go to the restaurant and honour the reservation (no-show), the User does not earn Points.

The amount of Points earned by each User is stored and can be accessed in the "My Points" section on the bookatable Apps.

3.2 Special conditions for earning Points

3.2.1 Special promotions with promotion code

From time to time bookatable puts in place special promotions for a limited period during which Users may gain more Points than usual (the "Special Promotion").

During each Special Promotion, Users receive an email specifying the conditions for earning extra Points. One of these conditions is the obligation to enter a promotion when Users make their next reservation on bookatable (the "Promo Code").

The amount of Points obtained through the Special Promotion is stored and can be accessed in the "My Points" section on the bookatable Apps.

When issued, the Promo Code has a validity period limited to the duration of the Special Promotion. The Promo Code has no monetary value and cannot be loaned, transferred or sold to anyone or used for any purpose other than those defined by bookatable in these Rewards Program – Special Conditions.

4. Using Points

4.1 Rewards Discount conversion

Once obtained and after reservation on bookatable, Points can be converted into a price discount deducted from the bill of a restaurant who is enrolled in the Rewards Program (the "Rewards Discount").

The chart for Points conversion into a Loyalty Discount can be accessed in the "My Points" section on the bookatable Apps.

The list of Rewards Program partner restaurants is available in the “My Points” space of the User account on bookatable Site and Apps. Partner restaurants are also identified anywhere on bookatable Site with a specific mention.

To convert Points into Rewards Discount, Users must select a Rewards Program partner restaurant, choose the Rewards Discount option and a time slot where Rewards Discount are accepted before validating their reservation.

That Rewards Program partner restaurant is then responsible for automatically and without further formalities deducting the Rewards Discount from the bill.

If the amount of the Rewards Discount is greater than the amount of the bill, the deduction made by the restaurant may not exceed the amount of the bill. In other words, the restaurant cannot pay the User the difference between the amount of the Rewards Discount and the amount of the bill.

In the event that there is a promotional offer that can be combined with a Rewards Discount, the restaurant will apply the promotional offer before the deduction of the Rewards Discount.

Points earned by Users can be converted into Rewards Discount during their validity period as displayed in the Rewards Program of bookatable Apps. Points’ expiration date can be viewed in the “My Points” section of the User’s account.

The Points are strictly personal, have no monetary value and cannot be loaned, transferred, or sold to anyone or used for any purpose other than those defined by bookatable in these Rewards Program – Special Conditions.

4.2 Cancellation / no-show

If a User has reserved with a Rewards Discount and cancels the reservation, or if the restaurant cancels the reservation, the Points converted to Rewards Discount at the time of reservation will be re-credited to the User's account and may be used for a new reservation.

If a User does not go to the restaurant (no-show), the Rewards Discount and the Points thus converted are lost and will not be re-credited to the User's account.

5. Deletion of Points

bookatable reserves the right to withhold or delete Points obtained through the use of Promo Codes or Sponsorship Codes by any User where bookatable reasonably determines or believes that the use or redemption of the Promo Code or Sponsorship Code was fraudulent, illegal, made in error or in violation of the applicable Special promotion conditions or these Rewards Program –Special Conditions.

Furthermore, failure by Users to comply with these Terms of Use (including failure to honour several reservations (no-shows), any abuse or fraudulent use of bookatable and/or Points, or any behaviour prejudicial to the interests of bookatable may result in the deactivation of the User's account and/or the immediate deletion of all or part of the Points stored in the “My Points” space of the User's account on bookatable, without prior notice or compensation.

6. Modification/Suspension/closure of the Rewards Program

bookatable reserves the right to modify, suspend, or terminate the Rewards Program at any time without incurring any liability whatsoever. In this case, bookatable will inform Users by email and/or posting on bookatable Site and Apps indicating the new terms and conditions of the Rewards Program and/or the terms of the closure of the Rewards Program.

7. Limitation of Responsibility

With respect to the Rewards Program, bookatable is only obliged to use reasonable endeavours and accept liability only in relation to the attribution of Points to the Users. Consequently, bookatable cannot be held liable for any claims relating to Points after they have been duly attributed to a User by bookatable. More specifically, bookatable has no liability once Points have been converted into a Rewards Discount by a User.

As such, bookatable is not responsible for any failure by the restaurant to apply the Rewards Discount to the User.

In any event, bookatable declines any responsibility in connection to the Rewards Program in the event of contractual breach and/or fault of the User.

 

bookatable Rewards Program Terms

It is your responsibility to read and understand the terms regarding the bookatable Rewards program, outlined below. bookatable may update or revise these Rewards Program Terms from time to time. You agree that you will review these Rewards Program Terms periodically. You are free to decide whether or not to accept a modified version of these Rewards Program Terms, but accepting these Rewards Program Terms, as modified, is required for you to continue using the content, features, and services (the “Services”) made available by bookatable. You may have to click “accept” or “agree” to show your acceptance of any modified version of these Rewards Program Terms. If you do not agree to these Rewards Program Terms or any modified version of these Rewards Program Terms, you must terminate your use of the Services, in which case you will no longer have access to your bookatable account.

How Do I Join the bookatable Rewards Program?

• For eligible members, joining the bookatable Rewards program is easy. Simply become a registered bookatable member by creating a bookatable account and follow any applicable instructions for joining the program.
• The bookatable Rewards program is available in Mauritius only.

How Do I Collect Points?

• Only eligible, registered bookatable members can participate in the bookatable Rewards program and collect Points. To collect Points, an eligible member must first sign into his or her bookatable account and make a reservation that is initiated on a bookatable website, mobile site or app (each, an “bookatable Site” and collectively, the “bookatable Sites”).  The member can then collect the number of Points, if any, indicated when he or she made the reservation on a bookatable Site after the party has honoured the reservation and paid for the meal. If a reservation is eligible for Points, bookatable will disclose the number of Points associated with that reservation through means such as displaying the number of Points on the reservation detail and confirmation pages or the reservation confirmation email.
• bookatable reservations that are not initiated on a bookatable Site are not eligible for Points.
• As noted above, an eligible member may only collect Points for reservations made while signed into the member’s bookatable account on a bookatable Site.
• If a member needs to modify a reservation, the change should be made online through a bookatable Site, up to three (3) hours prior to the reservation time - rather than by calling the restaurant – in order for any applicable Points to be collected for the modified reservation.
• bookatable does not award Points if a member or party is unable, for any reason, to make or honour an online reservation. Reasons a member may be prevented from making a reservation online include, but are not limited to:
  • technical difficulties.
  • restaurant does not accept online reservations for the requested party size.
  • restaurant is closed.
  • restaurant does not take reservations that far in advance.
• Members will not collect any Points when a reservation is cancelled or the member or party does not show up for the reservation.
• Unless otherwise stated, Points will not be awarded for reservations for which rewards under the bookatable Rewards program are redeemed.
• Opportunities to collect Points, and the amount of Points collectable for any restaurant or particular reservation or other activity, may change from time to time at bookatable’s sole discretion.

Do My Points Expire?

• Subject to the other provisions of these Rewards Program Terms, Points collected will expire one (1) year from your first honoured reservation. For example, Points collected by a member on January 1, 2022 will expire at 11:59 pm on December 31, 2022.
• If in any 12-month period a bookatable member does not collect any Points for a reservation made on a bookatable Site, then all of the member’s collected Points shall be forfeited, and his or her bookatable membership may be subject to termination.

How Do I Redeem Points?

bookatable offers different rewards for which you can redeem your Dining Points.

• Redemption options and methods may change from time to time at bookatable’s sole discretion.
• To redeem your Points, please log into your bookatable account on the bookatable app.
• All redemptions are final.
• To redeem Points for certain rewards, you may be required to make a reservation.
• The number of Points required to be redeemed for different rewards may vary and will be determined in bookatable’s sole discretion.

Additional Terms

• bookatable reserves the right to terminate the bookatable Rewards program, or to change the terms, regulations or benefits of participation of such program, in whole or in part, at any time with or without notice, even though changes may affect the number or value of Points already collected or the availability or value of redemption options. bookatable may also modify the number of Points required for redemption or withdrawal, limit, change, or cancel the number, value or type of rewards or redemption options offered. bookatable will make the final determination (in its sole and absolute discretion) should any disputes over Points or redemption options arise.
• bookatable reserves the right to terminate a member's bookatable account and cancel any or all collected Points if bookatable believes, in its sole discretion, that the member is abusing the bookatable Rewards program or is misrepresenting any information furnished to bookatable.
• If a member or party is unable to honour a reservation and fails to cancel in advance, bookatable will send the member who made the reservation an email stating that bookatable’s records indicate there was a no-show. If a member's account accumulates four (4) no-show reservations within a twelve-month period, bookatable will cancel that member's bookatable account and all collected Points.
• Should bookatable offer rewards from or through any partners, bookatable will not be responsible for any partner's participation in or withdrawal from the bookatable Rewards program.
• Points collected in two or more different bookatable accounts cannot be combined for redemption.
• Members are solely responsible for any tax liability related to participation in the bookatable Rewards program.
• Inquiries regarding Points assigned to a reservation must be submitted via email within 14 days after the date of the reservation in order to be considered for review by bookatable.

REVISION DATE: August 25, 2022